At T2GO Chai, we want you to love every sip of our chai. If for any reason you are not satisfied with your purchase, we are here to help!


Returns and Exchanges

We accept returns and exchanges within 7 days of purchase. If you receive a product that is damaged, defective, or not as described, please reach out to us immediately, and we'll be happy to assist you with a return or exchange.


Eligibility
To be eligible for a return or exchange, the item must be unused, unopened, and in its original packaging. We cannot accept returns for opened or used products due to health and safety regulations.

Refunds

Once your return is processed, we will issue a refund to the original method of payment. Please allow [X] business days for the refund to appear in your account.


How to Initiate a Return

1. Contact us at [email/phone] with your order number and reason for return.
2. We will guide you through the return process and provide a return shipping label, if applicable.
3. Once we receive the returned item, we’ll process your refund or exchange promptly.

If you have any further questions or concerns, please don’t hesitate to reach out. Your satisfaction is our top priority!